The front office is the first physical point of contact between the patient and the healthcare practice. ... In healthcare practices and hospitals, the front office has many important responsibilities including appointment scheduling and insurance verification, the first step in medical billing.

The Medical Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, Organize and maintain files and records; update when necessary, Create and maintain updated documents and spreadsheets, Oversee sorting and distribution of incoming mail.